Data Privacy Policy

At Betwinity Casino, we take your privacy seriously. This Privacy Policy explains what information we collect when you use our website and account services, how we use it, and the steps we take to protect it. It also explains how you can ask us about the personal information we hold.

Information we collect

The information we collect depends on how you use Betwinity Casino. It may include details you provide directly, records of account activity and technical information generated when you visit the website.

Personal data

When you create or manage an account, we may collect your name, date of birth, contact details and account credentials. We may also request identity documents or other information when verification is needed, including before a withdrawal. If you contact support, we may keep your message and any information needed to respond.

Technical data

We may collect information such as your IP address, device and browser details, website usage and login activity. This helps us operate the website, identify technical problems and protect accounts from unauthorised access.

Transactional data

We keep records relating to deposits, withdrawals and payment methods used with your account. These records help us process requests, review account activity and respond to payment queries.

How we use your information

We use information to provide and manage your account, process transactions, complete identity checks where required, respond to support requests and maintain the security of our services. We may also use account and website activity to investigate errors, prevent misuse and meet applicable obligations. We only retain information for as long as it is needed for these purposes or where retention is required.

How we protect data

We use access controls and other reasonable safeguards to protect personal information against unauthorised access, loss or misuse. Access to information is limited to people and service providers who need it for their work. No online service can guarantee absolute security, so we encourage you to keep your login details private and contact support if you notice activity you do not recognise.

Cookies and tracking technologies

Betwinity Casino may use cookies and similar technologies to keep the website working, remember settings and understand how visitors use it. Some cookies are needed for account functions, while others help us assess website performance. You can manage cookies through your browser settings, although blocking certain cookies may affect how the website works.

Your privacy rights

You can ask to access the personal information we hold about you and request a correction if it is inaccurate. You can also request deletion of your data. We will review these requests and explain if information must be retained for account, transaction or other applicable requirements. To make a request, contact customer support. We may need to confirm your identity before acting on it to help protect your account.

Sharing information with third parties

We may share information with providers that support payments, identity checks, website operations and customer service. We may also disclose information where required to meet applicable obligations or respond to a lawful request. When providers handle information on our behalf, we expect them to use it only for the relevant service and to protect it appropriately.

Updates to this policy

We may update this Privacy Policy when our services or data practices change. The current version will be available on this page. We encourage you to review it from time to time so you understand how your information is handled.