Responsible Gambling

We are committed to safer gambling and to keeping play controlled and enjoyable for everyone. We prioritise player safety by offering clear tools, practical limits and straightforward support options so customers can manage their activity. This page explains the protection principles we follow and the controls available on your account.

Player protection principles

We aim to prevent harm by promoting responsible play and by providing transparent controls. We encourage all players to set sensible boundaries, monitor their session habits and use the available tools to keep gambling within affordable limits. We respect player choices and will act on requests for account adjustments or restrictions promptly.

Activity-control tools

Our account tools are designed to give you practical control over how you play. You can set deposit, loss and time limits, take breaks from your account and opt for longer-term self-exclusion. These tools are available from your account settings and can be changed or removed in line with our procedures.

Deposit limits

Deposit limits help you manage how much you add to your account. You can set daily, weekly or monthly deposit caps. Limits take effect immediately or after a short cooling-off period, depending on the chosen setting. If you reach a limit, further deposits are blocked until the limit resets or you apply to change it.

Loss limits

Loss limits let you control the amount you are prepared to lose over a set period. Setting a loss limit prevents further wagers once the limit is reached. This is an effective way to avoid chasing losses and to keep gambling within an affordable budget.

Time limits and session reminders

You can set session time limits and receive reminders when a session is ending. Session tools include automatic logout and activity timers that help you monitor how long you play. Regular breaks are recommended to maintain perspective and control.

Self-exclusion and account breaks

If you need a longer pause, you can choose a temporary account break or a self-exclusion period. Self-exclusion disables your access for the chosen duration and prevents marketing communications. You can also register with GamStop to self-exclude across participating UK operators.

Signs of problematic behaviour

Be alert to signs such as difficulty stopping play, betting more than planned, borrowing to gamble or neglecting responsibilities. If you or someone you know shows these signs, consider using limits, taking a break or seeking support.

Tips for maintaining control

Set realistic deposit and loss limits, use session timers, avoid gambling when stressed or under the influence, and keep gambling as an occasional form of entertainment rather than a way to make money. Regularly review your account activity and recent wins and losses.

Professional help and support organisations

If you need further help, trusted UK services include GamCare, GambleAware and Samaritans. These organisations offer confidential advice, practical support and treatment options. If you feel at risk, please contact a support organisation for immediate help.